Questions about an item? Site not performing the way it should? We are here to help. Whatever your question may be, we’ll do our best to provide you with an answer in one business day. We’ve compiled a list of frequently asked questions to make sure your experience with us a good one.
What is Authentic Brand?
In 2010, the Authentic brand was “born and bred” in the heartland. It is the inspiration of a former Iowa Hawkeye baseball player and an Iowa farm boy. They set out to build a brand that offers unique style at the highest quality standard available. Today, our products are being sold in a growing number of retailers across Iowa with sales multiplying at a rate that makes us proud.
We create superior Iowa Hawkeyes, Iowa State Cyclones, UNI Panthers apparel and accessories to meet all of your casual and game day needs. Each licensed Authentic product offers the best in quality, fit, appearance, and value. We trust our fans enjoy wearing Authentic products as much as we enjoy designing and producing them.
Our close-knit team works hard to provide the designs fans love to wear. We pride ourselves on being “different by design”. We offer creative style and new decoration techniques that keep us ahead of industry trends.
We believe in a time when a hand shake was the highest level of assurance that a person could offer; a time when a customer could buy in confidence knowing that what they received was of the highest quality. Our mission, at Authentic, is to apply traditional Midwest values and uphold satisfaction to each and every one of our customers.
When will my order ship?
Your order will be delivered in 3-7 business days after it is shipped*
Does Authentic offer Exchanges?
Of course. If you would prefer another size, you can request this when making your return. To do so, state in the description section of the Return Form the item you wish to exchange and the new size. If this size is not available, we will refund you the amount for said garment. If you wish to exchange your item for another model or color, you must return the item and place a new order.
What is Authentic’s Return Policy?
*Returns must be in original condition, unworn/unused with original tags and labels. Your return item(s) will be inspected upon arrival before your refund is processed. Once we receive the returned merchandise, we will credit your account within 10 business days. Based on your financial institution, it can take up to 2 to 10 business days to reflect on your account statement once your refund is processed. Original shipping charges are not included in the refunded price.
How do I cancel an order?
Unfortunately, once an order is placed we are unable to cancel it. We do offer returns or exchanges, though.